Privacy policy

Effective Date: August 20, 2026

KESHI MER PTY LTD (ACN 106 723 979, ABN 39 106 723 979), trading under brand Hesperandor and operating website hesperandorr.com, respects your personal privacy. This Privacy Policy describes exactly what personal data we collect, how we store, use, share and protect your information, in compliance with Australian Privacy Act requirements and Stripe data‑security standards.

What personal information we collect: ‑ Information you manually submit: When you register an account, place an order, fill in checkout forms or email customer support, we collect your full name, email address, delivery and billing street address, phone number, order history and product‑preference feedback. ‑ Automatically‑collected technical data: When you browse our website, we gather IP address, device model, browser type, visiting timestamps, page‑view records, click‑stream behaviour and cookie data for site‑function improvement and analytics purposes. ‑ Payment‑related information: We do not store full credit‑card numbers, CVV security codes or complete banking details on our own servers. All payment‑processing operations are securely handled by Stripe, our certified third‑party payment processor. Partial payment metadata required for order reconciliation may be retained.

How we use your personal data:

1. To process, fulfil, ship and manage your online orders, process refunds and respond to customer‑service enquiries.
2. To send you order‑status updates, shipping‑tracking notifications and essential transaction‑related emails.
3. For website performance analysis, troubleshooting, security threat detection, fraud prevention and optimizing user shopping‑experience.
4. With your explicit opt‑in consent, send marketing newsletters, new‑arrival announcements and fashion‑promotion emails. You can unsubscribe from marketing email communications at any time by clicking the unsubscribe link located within every marketing‑campaign email.
5. Comply with applicable legal obligations, regulatory requests or valid court‑ordered information disclosures.

Data sharing of your personal information: We will never sell your personal identifiable information to unrelated third‑party marketers for profit. We may share necessary minimum‑scope data only with trusted service providers required to complete your order: ‑ Courier and logistics providers: receive your delivery‑name, shipping‑address and contact details to complete parcel delivery. ‑ Payment processor Stripe: receives billing‑related information to validate and process payments, governed by Stripe’s global privacy rules. ‑ Authorized IT‑system support vendors who assist our website operation, bound by strict data‑confidentiality agreements.

We will release user personal data when we are legally compelled: responding to valid government‑authority requests, court orders, legal proceedings or to defend our company’s legal rights.

Data security safeguards: We adopt industry‑standard technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration or disclosure. Our website uses HTTPS encrypted connection. Even with robust safeguards, no internet‑based data transmission can be guaranteed to be 100% secure.

Cookies policy: Our website uses cookies and similar tracking technologies. Cookies help remember your preferences, improve site navigation and analyze visitor traffic patterns. You are able to modify cookie acceptance settings via your own web‑browser options. Disabling cookies may reduce some website‑function availability.

Your user rights: Depending on applicable local law, you hold rights to access the personal data we hold about you, request correction of inaccurate information, request data erasure, withdraw marketing‑consent permissions or request data portability. Submit your privacy‑related request by emailing service@hesperandorr.com. We will verify your identity before fulfilling privacy‑related requests.

Third‑party links: Our website may contain hyperlinks to external websites. This Privacy Policy applies solely to hesperandorr.com, and we are not accountable for the privacy handling practices of external websites.

Children’s privacy: Our website is intended for users aged 18 years and older. We will not knowingly collect personal information from children under 18 years old.

Policy updates: This Privacy Policy may be revised. Material changes will be published on this page showing updated effective date. Continue using our website constitutes acceptance of revised privacy terms.

For privacy‑related questions, write to service@hesperandorr.com.