Shipping policy

Effective Date: August 20, 2026

This Shipping Policy applies to all orders placed via hesperandor.xyz, operated by KESHI MER PTY LTD (ACN 106 723 979, ABN 39 106 723 979). This document outlines shipping coverage, processing timelines, delivery expectations, tracking procedures and international shipment notes for customers purchasing Hesperandor women’s fashion merchandise.

We provide worldwide delivery service covering Australia, the United States, all European countries, Hong Kong SAR and most other global regions. Complimentary free‑shipping is offered for all orders shipped to United States destinations. Shipping rates for European countries, Hong Kong SAR and other international territories will be clearly displayed at checkout before payment completion. Availability to specific remote destinations may vary due to local courier service limitations.

Order processing time: After successful payment confirmation, orders require 3‑7 business days for warehouse handling, quality inspection and packaging before dispatch. Business days exclude weekends and Australian national public holidays. Processing time is separate from transit delivery time. During peak shopping seasons, holiday promotions or high‑volume sales events, processing periods may extend up to 10 business days. We do not guarantee same‑day or next‑day dispatch.

Delivery transit estimates:
‑ Domestic Australia: 5‑12 business days after dispatch
‑ United States: 8‑18 business days after dispatch, free shipping applies to all orders
‑ All European Countries & United Kingdom: 10‑22 business days after dispatch
‑ Hong Kong SAR: 7‑16 business days after dispatch
‑ Other global remote locations: 14‑30 business days after dispatch

All timeframes are estimated and not legally guaranteed. Delays can be caused by courier backlogs, customs inspection procedures, local public holidays, adverse weather conditions or international logistics disruptions.

Tracking service: Once your parcel ships out, we will send a shipping confirmation email containing your unique tracking number and tracking‑page link to your provided customer email address. You can monitor real‑time package location online using the tracking number. Please allow 24‑48 hours after dispatch for courier systems to update tracking status. If you cannot locate your tracking email, check your spam folder or write to service@hesperandorr.com for assistance.

Shipping fees:
United States: Zero‑cost free shipping is applied automatically for every order, no minimum‑order threshold required.
For all European countries, Hong Kong SAR and other international destinations, shipping cost will be calculated and shown at checkout before you complete payment. Different destination countries carry different shipping rates according to parcel weight and delivery zone. Promotional free‑shipping events may apply occasionally, with rules stated on corresponding campaign banners.

International customs and import duties: For shipments sent outside Australia, recipient customers are responsible for all applicable import duties, customs clearance fees, value‑added tax, brokerage charges or other local governmental taxes levied at destination. We have no control over customs assessment rules. Customs processing time may add extra waiting days to your overall delivery schedule. Parcels may be opened and inspected by local customs authorities, which is outside our operational control. This rule equally applies to deliveries to all European member states, United Kingdom, Hong Kong SAR and United States.

Undeliverable and returned parcels: If a shipment is returned to our warehouse because of invalid recipient address, customer refusal to pay import taxes, failed multiple delivery attempts or recipient unavailability, the customer shall bear the cost for return freight. We may deduct return‑shipping charges from your refund amount. If you wish for reshipment, you will need to pay new shipping fees for a second dispatch. This clause is valid even for orders which originally qualified for free shipping to the United States.

Lost‑in‑transit procedure: If your tracked parcel shows delivered status but you have not received your goods, notify our support team within 14 calendar days of marked‑delivered date. For parcels showing no movement for longer than 30 consecutive days, please contact our customer service. We will conduct an investigation with our courier partner. Verified lost‑in‑transit orders qualify for full customer refund or complimentary re‑shipment at our option, subject to our 7‑day buyer‑protection guarantee.

For any shipping‑related inquiries, please email service@hesperandorr.com with your full order number in the message body.