Contact Us
Effective Date: August 20, 2026
Business Entity: KESHI MER PTY LTD
Brand Name: Hesperandor
ACN: 106 723 979
ABN: 39 106 723 979
Registered Office Address: Unit 8, 34 Fearn Avenue, Margaret River WA 6285, Australia
Business Phone: +61 8 9758 4621
Official Contact Email: service@hesperandorr.com
Website Domain: hesperandorr.com
Business operating hours for customerâsupport correspondence: Emails are processed MondayâFriday during Australian Western Standard Time. Response turnaround is generally within 1â3 business days. Please allow extra processing time during Australian public holidays and peakâsale periods.
Please include your order number whenever you are enquiring about an existing purchase order, to speedâup support resolution. Common topics for customer contact include order status queries, shippingâtracking issues, returnâpolicy questions, productâinformation consultation, sizeâguide clarification, website technicalâproblems, privacyârelated requests and general business feedback.
Supportâemail subject suggestions for faster processing:
â Order Inquiry #[yourâorderânumber]
â Return Request #[yourâorderânumber]
â Shipping Problem #[yourâorderânumber]
â Privacy Data Request
We primarily offer emailâbased customerâsupport. Our corporate telephone number is for businessâregistry and official company communication purposes; phoneâbased customerâsupport for retail shoppers is not available.
Physical registeredâoffice address is company administrative location; please do not send retailâproduct returns to this registeredâoffice street address. Returnâshipping instructions and correct returnâwarehouse address will be sent to you by email after your return application is formally approved.
If you have formal legalânotice or official regulatory correspondence, you may deliver notices to our registeredâoffice postal address or send via our official email service@hesperandorr.com marked âLegal Noticeâ in the subject line.